Ace465 Privacy Policy — We Keep Your Information Secure

1 Introduction

Ace465 is a trusted online gaming platform committed to providing a safe and entertaining experience for players in Bangladesh and South Asia. ace465 considers protecting every member's personal data a fundamental responsibility.

This Privacy Policy clearly sets out what data is collected when you use the ace465 website or app, why it is collected, how it is used, and what rights you have. ace465 never misuses your data and adheres to international data protection standards.

The ace465 Privacy Policy may be updated over time. Any changes will be announced on the ace465 website and members will be informed. Continued use of ace465 constitutes acceptance of the updated policy.

2 What Information We Collect

Ace465 collects two types of data from members — information you provide directly and information collected automatically. Details are outlined below.

Directly Provided Information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Address and country of residence
• Identity verification documents (national ID, passport, etc.)
• Mobile banking account details (for deposits and withdrawals)
• Information provided when contacting customer support

Automatically Collected Information:

• IP Address & Device Information
• Browser type and operating system
• Activity log on the ace465 website or app
• Gaming History & Transaction Records
• Cookies & Session Data
• Time spent on the site and pages visited

3 Purpose of Data Collection

Ace465 collects your data strictly for defined purposes — never unnecessarily or vaguely. The main reasons ace465 collects data are outlined below.

• Account Management: For registration, login, password reset, and account verification.
• Financial Transactions: For processing deposits, withdrawals, and bonus payments.
• KYC Verification: For identity verification and fraud prevention.
• Customer Support: For troubleshooting, complaint handling, and customer support.
• Service Improvement: For analytics to improve your experience on the ace465 platform.
• Responsible Gaming: To identify signs of problem gambling and apply limits.
• Promotions & Bonuses: To send you personalized offers (you may opt out at any time).
• Legal Obligations: To comply with anti-money laundering regulations.

4 Cookies & Tracking

Ace465 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve ace465's services. ace465 uses three types of cookies.

• Necessary Cookies: These cookies are essential for keeping you logged in, maintaining your session, and ensuring security — ace465 cannot function properly without them.
• Performance Cookies: These cookies are used to analyse how the ace465 website and app are being used, helping ace465 continuously improve its services.
• Preference Cookies: ace465 uses these cookies to remember your preferred language, theme, and settings.

5 Data Sharing Policy

Ace465 does not sell your personal data to any third party. However, in the limited circumstances below, some data may be shared.

• Payment Providers: Only the payment information necessary to process transactions is shared with payment providers such as Mobile Banking, Nagad, and Rocket.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from law enforcement.
• Technology Partners: Limited data may be shared with technology service providers used to operate ace465's services, under strict confidentiality agreements.
• Fraud Prevention: In cases of serious fraud or criminal activity, relevant information may be disclosed to the appropriate authorities.

6 Data Retention Period

Ace465 does not retain your data longer than necessary. How long data is kept depends on its type and purpose.

• Account data: retained for the lifetime of the account and for a minimum of 5 years after closure.
• Financial transaction records: retained for up to 7 years as required by law.
• KYC documents: retained for up to 5 years after account closure.
• Gaming logs and activity records: up to 3 years.
• Customer support communications: up to 2 years.

Once the applicable retention period expires, ace465 will securely delete or anonymize your data so that you can no longer be identified.

7 Your Rights

As an ace465 member, you have several important rights regarding your own data. ace465 always respects these rights.

• Right to Access: You have the right to know what information ace465 holds about you.
• Right to Rectification: You may contact ace465 Support to request corrections to any inaccurate or outdated information.
• Right to Deletion: Under certain conditions, you may request that your data be deleted from ace465.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You may opt out of marketing or promotional communications at any time.

8 Security Measures

Ace465 follows industry-leading security standards to keep your data safe. The security framework consists of several layers.

• SSL/TLS Encryption: All communications with ace465 are encrypted, protecting your data from interception.
• Two-Factor Authentication (2FA): ace465 offers an additional layer of security when logging into your account.
• Firewall & Intrusion Detection: ace465 servers are protected by advanced firewalls.
• Regular Security Audits: ace465 is regularly audited by independent third-party security experts.
• Restricted Access: Only authorised ace465 personnel can access data on a need-to-know basis.

9 Privacy of Minors

Ace465 does not provide services to anyone under 18 and does not knowingly collect data from minors. Age is verified at registration, and any account identified as belonging to a minor is acted upon immediately.

• If a minor's account is identified, ace465 will close it immediately.
• All data collected from a minor will be permanently deleted.
• Ace465 encourages parents to monitor their children's internet activity.
• If you suspect a minor is using ace465, please notify ace465 Support immediately.

10 Policy Updates

Ace465 may update this Privacy Policy from time to time. If any significant changes are made, ace465 will notify members through the following channels.

• Displaying notices on the ace465 website homepage.
• Via SMS or in-app message to your registered mobile number.
• Update notifications sent to your email address.

Continued use of ace465 after any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your ace465 account.